How to start a return
Email support@welavoue.com with your order number and we'll walk you through the details for your order.
EU customers: your 14-day right of withdrawal
If you're ordering from the EU, you have the right to cancel your order within 14 days of delivery, without giving a reason, under the EU Consumer Rights Directive. Because our serums are sealed for hygiene and health-protection reasons, this applies to items that are unopened and in their original, sealed packaging; once a seal is broken, the item can't be returned for hygiene reasons unless it's faulty or was shipped in error. Returns are sent back by mail, and the cost of return shipping is paid by the customer.
US customers
Outside the EU, we don't offer discretionary returns.
Damaged, faulty or incorrect items (all customers)
Please inspect your order when it arrives. If an item arrives damaged, faulty, or incorrect, email us within 14 days with a photo and your order number and we'll make it right, at no cost to you.
Refunds
We'll let you know once we've received and inspected your return, and whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days; your bank or card provider may take a little longer to post it. If more than 15 business days have passed since we approved your return, please contact us at support@welavoue.com.