We read every message. A real person replies, usually within two working days — if your question is about an ingredient, a batch code, or a reaction, that person will be someone on the formulation team, not a chatbot.
Ingredient, concentration and batch questions are routed to the person who wrote the formula.
Specifics, not deflection. If the honest answer is “we don't know yet,” that's what you'll read.
Usually sooner. Nothing you send here is added to a mailing list.
All 27 EU countries and the United States. Flat $7 shipping, free on orders of $60 or more — EU delivery in 5–21 business days, US delivery in 7–21 business days. Full details on our Shipping page.
EU customers have a 14-day right of withdrawal on unopened, sealed items, under EU law. Outside the EU we don't offer discretionary returns — but if your order arrives damaged, faulty, or incorrect, write to us and we'll make it right. Full details on our Returns page.
Yes, always, especially with an active-forward line like ours. Apply a small amount to your inner forearm and wait 24 hours before using it on your face.
Most of the line layers safely — see the "How to use" section on each product page for the specific order. If you're combining actives for the first time, introduce one at a time.